Get transcript and transcript entries for a campaign

GET

/external/v1/live-transcript/{campaignId}

Resolves campaignId -> conversationId, reads conversation messages, and returns:

transcript: human-readable line format (Agent: ..., User: ...)

entries: normalized structured transcript entries

Status behavior:

available: transcript contains one or more entries

pending: transcript currently empty

Auth middleware: verifyLiveTranscriptTemporaryApiKey.
Allowed temporary key scopes:

external/v1/live-transcript

external/v1/agent/outbound

Request

Authorization

API Key

Add parameter in header

api_token

Example:

api_token: ********************

API Key

Add parameter in query

api_token

Example:

api_token: ********************

Path Params

Responses

🟢200

application/json

Live transcript payload

Body

🟠400

🟠401

🟠404

🔴500

Request Example

Shell

JavaScript

Java

Swift

curl --location --request GET '/external/v1/live-transcript/camp_7f84b3f8' \
--header 'api_token: <api-key>'

Response Example

200 - available

{
    "campaignId": "camp_7f84b3f8",
    "conversationId": "conv_01J8MJS4V4",
    "callId": "conv_01J8MJS4V4",
    "status": "available",
    "transcript": "User: Hello?\nAgent: Hi, this is Dialgood calling regarding your appointment.\n",
    "entries": [
        {
            "role": "user",
            "text": "Hello?"
        },
        {
            "role": "assistant",
            "text": "Hi, this is Dialgood calling regarding your appointment."
        }
    ]
}

Modified at 2026-03-06 05:03:20

Message Announcement

Get normalized call status and CDR details for a campaign